ONBOARDING & IMPLEMENTATION

Launch, Onboard & Implement

Now that ResQ is set up for your institution, here’s everything your team needs to go live and get residents recording — from whitelisting our emails to inviting your first users.

What to expect

Going live with ResQ takes four simple steps.

1

Whitelist ResQ emails

Your IT team clears our domains so credential and analytics emails reach everyone.

2

We set up your account

ResQ configures your WorkZones™ and user profiles behind the scenes.

3

Invite your residents

Send app invitations individually or to everyone who hasn’t signed in yet.

4

Enable & go live

Residents set Location Services to “Always” and start recording automatically.

STEP 1 · PRIOR TO LAUNCH

Get ResQ’s emails whitelisted

Prior to launch: whitelist our emails

So credential and analytics emails reach everyone, ask your IT department to whitelist the following:

From addressesanalytics@resqmedical.com
support@resqmedical.com
Email subject linesResQ Analytics: Weekly Snapshot
ResQ Medical: User Account Credentials
ResQ Medical: Forgot Password
Sending IP address149.72.25.220

STEP 2 · ONBOARDING

Launch the app to your residents

Once ResQ has set up your WorkZones™ and profiles, you’re ready to invite residents. Administrators can send invites individually, or select the “Never signed in” filter and choose “Invite All.” ResQ works on iPhone and Android — for the best experience we recommend iPhone.

iPhone — Location Services

  1. Open Settings
  2. Scroll down and tap ResQ
  3. Tap Location
  4. Select Always

Android — Location Services

  1. Open Settings
  2. Tap Location
  3. Tap ResQ Medical → Permissions
  4. Tap Location → Allow all the time

Important: Location Services must be set to “Always” for ResQ to record work hours automatically. This is the most common setup step to miss — have residents confirm it right after install.

STEP 3 · RESOURCES & SUPPORT

Resources for your team

New users receive a welcome email at first sign-in. These resources help everyone get comfortable fast.

Video · 2 min

Resident Onboarding

Video · 1 min

ResQ Privacy Promise

Questions during onboarding?

Residents can tap the “?” icon in the app any time. Your team can reach us through our support center or contact us directly.

Visit Support Center

Or contact us directly →