Frequently Asked Questions

How do I login with MedHub credentials?

For some institutions the primary MedHub Username and Password will work, but it depends on the institutions security settings. If the institution uses Single Sign-On, we require a MedHub username and Passkey to login. Once the “Login with MedHub” button is checked, the resident is made aware of the requirement and where the unique Passkey can be found within the MedHub portal. Residents can access their Passkey by signing into MedHub from a web browser and going to the “Account” menu.

I am copying and pasting my password on the login screen but receive an "invalid password" error

Often times when passwords are copied, extra blank spaces can be inadvertently copied and pasted as well which can lead to an “invalid password” . To troubleshoot this, after pasting the password, double check to make sure there are not any extra spaces before or after the password.

I live near a WorkZone™ and my hours record at homeLIVE
There are a few solutions listed below to address hours recording at home. They are called Ignore Duty Hours at Home and Toggles WorkZones™.
 
If the WorkZone™ that is giving you trouble is a WorkZone™ where you have no need to record work hours, Toggle WorkZones™ is probably your best solution. Otherwise, if you live near a WorkZone™ where you train, Ignore Duty Hours at Home will be your best bet.
 
1. Login to your institution’s ResQ server using the institution ID, followed by .resqmedical.com (i.e. https://lomalinda.resqmedical.com).and edit your profile by clicking on your username in the top-left corner.
 
2. Add your home address to your profile and save.
 
3. Open the ResQ app.  Visit the Profile screen and click “Settings” in the bottom-left.  Check the “Ignore Duty Hours at Home” option and save by clicking the check mark in the top-right corner.
 
After completing these steps you should no longer report hours while at home.
 
Toggle WorkZones allow you to turn off the automatic recording of work hours for any WorkZone™. Within the WorkZones™ tab, swipe left on the WorkZone™ and select “Toggle Time Tracking”. The name of the WorkZone will appear with a strikethrough and the WorkZone™ will be disabled and will not record hours automatically.
How Does ResQ Automatically Log Work Hours?

ResQ™ is an iPhone app that logs work hours by linking the users location with the time of day. WorkZones are virtual boundaries created around hospitals, surgery centers, and clinics. When the users enter a WorkZone the system automatically records the entry time and when the user exits a WorkZone the system automatically records the exit time.

What happens if I walk out of the WorkZone™ momentarily, go to lunch or walk across campus? Does the system account for this?

Yes. The system will account for trips across campus or short outings. The system can be configured to maintain accurate time even when a user is in between WorkZones™.

What happens if my phone goes dead? Will it lose track of my work hours?

If your phone goes dead inside a Workzone™ and is turned back on before you leave, you hours will be automatically logged as usual. If your phone goes dead and is turned back on after you leave the Workzone™, the time at which you turned your phone back on will be marked as your exit time from that Workzone™, and you may have to edit your hours. Similarly, if you enter the Workzone™ with a dead phone, your entry won’t be recorded until it is powered on.

Does ResQ allow anyone to track my specific location?

No. The ResQ™ software is specifically designed to maintain the privacy of the users. It does not allow anyone to know your specific location. It only indicates if the user is INSIDE or OUTSIDE of the defined WorkZones™. Read more about our Privacy Promise.

Will outside parties be able to link specific work hour data to our institution?

No. ResQ™ does not share any identifiable data with outside entities. The data is only seen only by your medical institution to aid in analytics and improve the duty hours process.

What happens if a resident goes over their work hours? Will the data be used to reprimand the resident or the institution?

No. The ResQ™  system was designed by a resident who experienced the challenges of providing optimal patient care while meeting work hour restrictions. In the event of work hour overages the system includes alerts to notify the resident when they are reaching their work hour limits. 

What are the components of the ResQ System? Does my hospital have to make changes to infrastructure and purchase hardware?

No, their is no need to make any changes to hospital infrastructure or purchase any hardware to operate the ResQ™ System. ResQ™ is a cloud based solution that requires only the use of an iPhone and a computer with internet access. No additional hardware purchases need to be made by the hospital, nor are there any changes in infrastructure required.

What is the best way for a user to ensure that their WorkTime™ is logged properly when a user enters and exit a WorkZone™?

The ResQ System requires using cellular capability, but always having Wi-Fi enabled is the most accurate way to ensure a user’s time is recorded properly.

What if I am in the library studying and I don't want my hours to be recorded?

Your hours are yours, and we have features that give you control over if they will be recorded or not. The first feature is called “Away Mode”, when activated it well turn off the automatic hour logging in your app for the length of time that you select. The second feature is that you can always edit your recorded hours in MedHub prior to submitting them. 

How will users be able to tell where my hours are being automatically logged?

The ResQ Medical™ platform is designed to be transparent to users. You can view all of the locations where work hours are automatically logged for users in your program simply by looking at the list of  Workzones™ in your profile tab in the app. Also, any time an existing Workzone™ is changed or a new Workzone™ is added you will receive a notification letting you know as soon as it happens.

In the news

The Resident Privacy Promise

When location information is used properly, and privacy is preserved, it adds incredible value to a users experience. ResQ is committed to maintaining resident privacy. We do so by only recording time in, time out, and the name of the WorkZone™. Learn more about how...

ResQ For Android Is Now Available

ResQ Medical is proud to announce that ResQ for Android is now available. Our latest release now allows every resident to use the app to automatically record work hours. ResQ is the only automated solution that delivers valuable work hour and wellness information to...

ResQ Medical Partners With Medical College of Wisconsin

ResQ Medical is proud to partner with The Medical College of Wisconsin to deploy its location automation platform which automatically records work hours for residents. The Medical College of Wisconsin joins a growing list of teaching institutions that have selected...