Updated ResQ Medical Privacy Policy
Effective Date: May 2026
Introduction
ResQ Medical, Inc. (“ResQ Medical,” “we,” “us,” or “our”) provides a mobile application designed to simplify Clinical and Educational Work Hours logging for medical residents and fellows. We are committed to transparency and resident privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the ResQ Medical mobile application (the “App” or “SOFTWARE PRODUCT”). Your use of the App is also governed by our End-User License Agreement (EULA), which is incorporated by reference.
How We Use Your Personal Information
We use the information we collect for the following purposes:
- To provide, operate, and improve the ResQ Medical App, including automatic WorkZone™ detection and Clinical and Educational Work Hours logging.
- To authenticate your account and associate logs with your residency program.
- To enable you to view, edit, and submit your Clinical and Educational Work Hours logs.
- For limited, anonymized analytics to understand app usage and improve the service.
- To communicate with you about the App, updates, or important notices.
- To comply with legal obligations, enforce our agreements, or protect our rights.
Location Data and Geofencing
ResQ Medical uses location data for one reason only: to automatically determine when you enter or exit a WorkZone™ so your Clinical and Educational Work Hours can be logged accurately and your life can be made easier.
While we require access to your location (including background access) to execute our mission, we never track your movements. Location information is processed on your device. Specific location coordinates are never passed to our servers in identifiable form.
Any location data that leaves the phone for processing is fully deidentified, is not sold, and is deleted within 7 days. The only information we store long-term is your WorkTime data: the arrival time (Time In), departure time (Time Out), and the name of the WorkZone™. User identities are only attached to this WorkTime data. You have the ability to edit these logs at any time prior to submission.
Data We Collect and Store
- Account and program information needed for authentication and association of logs.
- Clinical and Educational Work Hours logs / WorkTime data: Time In, Time Out, and WorkZone™ name.
- Limited, anonymized app usage analytics to improve the service.
We do not store raw GPS coordinates, latitude/longitude, or any identifiable location history.
Sharing and Disclosure of Information
We do not sell your personal information for monetary or other valuable consideration, and we never share your data for marketing or unrelated commercial purposes.
We may share your information only in these limited circumstances:
- With your residency program or hospital administration: Clinical and Educational Work Hours logs / WorkTime data (Time In, Time Out, WorkZone™ name) are shared with your program so they can monitor compliance with ACGME requirements. This is the primary purpose of the App.
- With service providers: We may share data with trusted third-party service providers who perform services on our behalf (e.g., cloud hosting, analytics, or support tools). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- For legal reasons: If required by law, court order, or governmental request, or to protect the safety, rights, or property of ResQ Medical, our users, or the public.
Data Retention
We retain your account information and Clinical and Educational Work Hours logs / WorkTime data for as long as your account is active or as needed to provide the service and comply with our legal obligations. Any deidentified location data that is processed off-device is deleted within 7 days. You may request deletion of your data at any time (subject to any program-specific retention requirements). Once your residency program no longer requires the data, we will delete or anonymize it.
Resident Controls (You Stay in Control)
You retain full control over how (and whether) location services are used:
- You may completely disable location services at the operating system level (set location permission to “Never”) and continue to use the App fully by manually entering Time In and Time Out logs.
- AwayMode — temporarily disables location services and automatic logging.
- Toggle WorkZones — disable tracking for any specific WorkZone.
- Manual Quick-Add and Work from Home logging — add or edit hours without using location services.
You can view all assigned WorkZone boundaries directly in the App and will be notified of any changes.
Security and Transparency
ResQ Medical is built with complete transparency. We use industry-standard encryption and undergo regular security reviews. Clinical and Educational Work Hours data is stored separately from any clinical records and is not treated as Protected Health Information (PHI).
California Privacy Rights (for California Residents)
Under the California Consumer Privacy Act (CCPA/CPRA), as a California resident you have the following rights regarding your personal information:
- Right to Know / Access
- Right to Delete
- Right to Correct inaccurate information
- Right to Limit Use of Sensitive Personal Information (including precise geolocation)
- Right to Opt-Out of Sale or Sharing (we do not sell or share your data for cross-context behavioral advertising)
You may exercise these rights by contacting your program administrator or emailing support@resqmedical.com. We will respond within the time required by law and will not discriminate against you for exercising your rights.
Your Rights (General)
You may request access to or correction of your data through your program administrator or ResQ support. Individual logs can often be edited or deleted directly in the App.
Changes to This Policy
Material changes will be notified to users. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@resqmedical.com