FREQUENTLY ASKED QUESTIONS
How Does ResQ Automatically Log Work Hours?
ResQ™ is a patent pending smart phone application that logs work hours by linking the users location with the time of day. WorkZones are created around hospitals, surgery centers, and clinics. When the users enter a WorkZone the system automatically records the entry time and when the user exits a WorkZone the system automatically records the exit time.
What happens if I walk out of the WorkZone™ momentarily, go to lunch or walk across campus? Does the system account for this?
Yes. The system will account for trips across campus or short outings. The system can be configured to maintain accurate time even when a user is in between WorkZones™.
What happens if my phone goes dead? Will it lose track of my work hours?
If your phone goes dead inside a Workzone™ and is turned back on before you leave, you hours will be automatically logged as usual. If your phone goes dead and is turned back on after you leave the Workzone™, the time at which you turned your phone back on will be marked as your exit time from that Workzone™, and you may have to edit your hours. Similarly, if you enter the Workzone™ with a dead phone, your entry won’t be recorded until it is powered on.
Does ResQ allow anyone to track my specific location?
No. The ResQ™ software is specifically designed to maintain the privacy of the users. It does not allow anyone to know your specific location. It only indicates if the user is INSIDE or OUTSIDE of the defined WorkZones™.
Will outside parties be able to link specific work hour data to our institution?
No. ResQ™ does not share any identifiable data with outside entities. The data is only seen only by your medical institution to aid in analytics and improve the duty hours process.
What happens if a resident goes over their work hours? Will the data be used to reprimand the resident or the institution?
The ResQ™ system was designed by a resident who experienced the challenges of providing optimal patient care while meeting work hour restrictions. In the event of work hour overages the system includes features to protect the resident and the institution from ACGME sanctions by documenting approved reasons as allowed for by the ACGME. The ResQ™ system allows the user to easily document the need for an exception or justification. The system records this data which is available for recall in the system reporting features.
What are the components of the ResQ System? Does my hospital have to make changes to infrastructure and purchase hardware?
No, you do not need to make any changes to hospital infrastructure or purchase any hardware to operate the ResQ™ System. ResQ™ is a cloud based solution that requires only the use of an iPhone and a computer with internet access. No additional hardware purchases need to be made by the hospital, nor are there any changes in infrastructure required.
What is the best way for a user to ensure that their WorkTime™ is logged properly when a user enters and exit a WorkZone™?
The ResQ System requires using cellular capability, but always having Wi-Fi enabled is the most accurate way to ensure a user’s time is recorded properly.
What if I am in the library studying and I don't want my hours to be recorded?
Your hours are yours, and we have features that give you control over if they will be recorded or not. The first feature is called “Away Mode”, when activated it well turn off the automatic hour logging in your app for the length of time that you select. The second feature is that you can always edit your logged hours in your RMS system. The third feature, now under development after we received some resident feedback, is the option to choose how and when your automatically logged hours will be synced with your RMS system; your logged hours will be able to be synced manually, automatically, or at scheduled intervals. This will give you time to edit the hours in our platform before they are synced to your RMS system.
How will users be able to tell where my hours are being automatically logged?
The ResQ Medical™ platform is designed to be transparent to users. You can view all of the locations where work hours are automatically logged for users in your program simply by looking at the list of Workzones™ in your profile tab in the app. Also, any time an existing Workzone™ is changed or a new Workzone™ is added you will receive a notification letting you know as soon as it happens..
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ResQ was on display at the Annual User Conference in Minneapolis, MN, September 19-22. Users throughout the country were there to gain additional user knowledge of the MedHub platform with ResQ as its Preferred Partner. Over the three-day conference, MedHub users...